Common Wix Technical Issues & Simple Steps To Fix Them

When choosing the best platform for building a business website, many owners prefer Wix over other options and why shouldn’t they choose? As the 2nd most popular website builder globally, Wix holds 13% of the market share with over 8 million live websites and a massive 250 million users. It also offers more than 900 customizable templates, making it a top choice for businesses of all sizes.

Wix is an online platform that helps businesses create websites easily with its simple drag-and-drop editor. Features like Artificial Design Intelligence (ADI) make the e-commerce website creation process a cakewalk for owners. Wix also provides web hosting and design tools, so there is no need for another platform.

However, no platform is without its flaws. While Wix offers powerful features, it also has certain design and technical limitations. In this blog, we’ll dive deep into some of the common Wix technical issues and explore how to deal with them effectively:

Errors That Frustrate Wix Users Constantly

Wix users usually face these technical issues, which frustrate them:

10104 Error

Wix error 10104 is a common problem that can occur for several reasons. It may be that some of the computer files Wix needs aren’t set up correctly, or payment-related problems while purchasing, buying something, updating your payment info, or renewing your Wix subscription. This can stop you from upgrading your Wix plan or keeping your services active.

How to Fix Wix 10104 Error

• Use the Wix Editor in Incognito Mode – Incognito mode opens a new browser window that doesn’t save your cookies, data, or information. Starting a new and supported browser session without any pre-existing cookies helps bypass potential risks caused by data or extensions.
  
  
• Clear Your Browser’s Cache and Cookies – Over time, cache files and cookies can become outdated or corrupted, may negatively interact with the website and cause. This is to remove temporary files and data stored that can sometimes interfere with website functionality.
  
  
• Try using a Different Credit Card or Payment method – You might have committed a simple typo while filling credit card number, expiry date or CVV. To avoid this issue, try using a different card or double-check that all the payment information you’ve entered is accurate and up-to-date.
  
  If the problem persists, contact your bank to ensure no issues with your card or account.
   
• Save Them in the Wix Editor – This issue might arise if you made some changes but forgot to save them. Once again, open your Wix website, and ensure that any modifications you’ve made within the Wix Editor are properly saved.
  
  
• Contact Wix Customer Service– If none of the above solutions work, contact Wix’s support team for direct assistance. Provide them with your account details such as:
  
  
  • Website Name
  • Username
  • Password
  • Detailed description of the error
  • A screenshot of the console view of the page where you received the error message.

If the problem is complex or requires technical intervention, Wix support can escalate the issue to the appropriate team.

502 GateWay

The 502 Bad Gateway error occurs when a server receives an invalid or timeout response from another server. It often happens when the server experiences a high loading time, a broken link or has a bad network connectivity to fulfil the initial server’s request.

How to Fix the 502 Bad Gateway Error on Wix

1. Check your internet connection before trying anything technical.
2. Press Ctrl + F5 on Windows or Command + R on Mac to refresh a page. If the issue is temporary, it will resolve immediately; otherwise, wait a few minutes and try again.
3. Clear your browser’s cache and cookies to reduce further issues, as they can interfere with proper website loading.
4. If your browser has an issue, try using your Wix site from a different browser.
5. Contact Wix’s technical support team to report the issue.
6. To avoid experiencing these issues in future, remember to save your work regularly and stay active while editing.

Error 15

Error 15 occurs when the Wix editing session times out due to inactivity. If you leave the Editor open without making any changes for an extended period, the system automatically logs you out for security reasons.

Steps to Stop Error 15

• Simply refresh the page or log back into your Wix account. It will reload the session and may resolve the issue instantly.
• If refreshing doesn’t work, log out and sign back in to restore your editor’s session.
• Try opening the Wix Editor in a new tab and switch back to the previous tab to save any changes.

Error 17

Error 17 occurs when you attempt to save changes in the Wix editor while being logged into a different account than the one you used to start editing. This can happen if you’ve switched accounts or if multiple users have worked on the same site.

Steps to Stop Error 17

• Do not close the tab where you were editing. Keep it open so as not to lose unsaved changes.
• Open a new tab and go to the login page. Log in with the correct user account that was used to start editing.
• Once logged in, go back to the older tab where you encountered Error 17 and attempt to save again.
• If the problem is still unsolved
  
  Log out of your Wix accounts
  
  
  • Clear your browser’s cache and cookies
  • Log back into your correct account and reopen your site.

Redirection Issue 

When you type a web address into a supported browser due to a broken link, the server can send you to a different URL instead.

Two types of Redirects:

301 Redirect: This is a permanent redirect that tells the website’s page has moved forever.

302 Redirects: This is temporary, indicating that the page may return to its original address later.

Steps to Resolve 302 Redirect Issue

Check Domain Status

• Go to your Wix technical dashboard and check the custom domain status to ensure it is connected and not expired. If it’s unconnected or expired, resolve this first.
• Visit your domain registrar’s website to confirm that it is active and has not expired.

Verify DNS Records

• Log in to your Wix account and go to Domains.
• Click the Domain Actions icon next to the custom domain, then select Manage DNS Records
• Ensure your A and CNAME records match the website’s requirements.
• Use online tools to check your DNS records. These tools can help identify what is set up correctly and what might be off.
• DNS changes take, if you have made these changes, wait for 48 hours to see the changes.

We need to check what type of record you will find in this first

What is “A” Record

An A record (Address Record) maps a domain name to its corresponding IPv4 address. This is crucial because while humans use custom domain names (like abc.com), computers communicate using IP addresses (like 130, 230, 63).

For domains connected via pointing, the A record should have a hostname of “@” or it can be left empty and a value of 185, 230, 63 and 107.

What is a “CNAME” Record

A CNAME record (Canonical Name Record) allows you to alias one domain name to another. This means that instead of pointing directly to an IP address, it points to another domain name.

The CNAME record for a Wix site should have a hostname of “WWW” and point to pointing.wixdns.net. This setup ensures that requests for your website are correctly routed through servers.

Live Site Error

Live site errors are issues that users encounter when actively browsing a website, where a website is slow to load or specific elements like images and videos take time to load.

• Text that is too small or too large on mobile devices.
• Fail to image optimization.
• Navigation menus that are difficult to use on touchscreens.
• Inconsistent layout and design across devices

How to Get Rid of Live Site Error

• Press F5 (Windows) or Command + R (Mac) to reload the page. Alternatively, click the reload icon in your browser.
• Open your site in an incognito or private browsing window to see if the issue persists. This can help bypass cache and cookies that may be causing problems.
• Clear your browser’s cache and cookies to eliminate any corrupted data that may affect site performance. Use the shortcut Ctrl + Shift + Del (Windows) to access the clearing options.
• If you’ve added custom code to your site, it might be causing errors. Disable any custom code and check if the live site works correctly.
• Ensure that your domain is correctly pointed to Wix and that your DNS settings are configured properly. Check if your domain has expired or if there are any issues with your hosting plan.

Wix Editor Not Loading

The Wix editor and website may sometimes load slowly, become unresponsive, misalign display, or not produce the expected results while clicking on the editor’s elements.

How to Solve the Wix Editor Not Loading Issue

If you’re experiencing any of these issues, follow these instructions:

• Ensure you have a stable and reliable internet connection. Restart your Wi-Fi router if needed.
• A simple restart often resolves temporary software glitches and improves overall system performance.
• Make sure you are not using the old version of your browser. Sometimes older versions of browsers don’t support new and advanced features. Try updating your browser before using Wix. If the issue persists, try using a different browser.
• Sometimes extensions also temporarily disable your editor. Reactivate all of them one by one to identify if any are causing conflicts with the Wix Editor.
• Close any unnecessary programs running in the background to free up memory and processing power.
• If you’ve tried all the above steps and the issue remains, contact Wix support for assistance. Provide them with detailed information about the problem, including the steps you’ve already taken to troubleshoot it.
• Visit Wix’s official status page or social media channels to see if there are any known issues with the platform itself.

Login Problem 

If you’re having trouble logging into your Wix account, follow these steps to troubleshoot this problem:

• Double-check that you’re entering the correct email address and password.
• If unsure, try typing the password in a text editor and copy-pasting it into the login field to avoid typos.
• If you’ve forgotten your password, use the Forgot Password link on the login page to reset it. Follow the instructions correctly to reset your password.
• Some extensions may interfere with the login process. Disable all browser extensions and try logging in again. If successful, re-enable the extensions one by one to identify any problematic ones.
• If you’ve enabled two-factor authentication, ensure it works correctly. If you can’t access the authenticator app, use backup codes to log in.

Final Words

Instead of struggling with common Wix technical issues, why not let experts handle them for you? At Stellites, we have a specialised team that ensures your website runs smoothly, saving you time and frustration. Our team ensures your site functions flawlessly.

If you’re considering migrating to a new platform, integrating third-party applications or adding new services, we can help you make the transition and integration effortless.

Our experts work closely with you to create a seamless, visually appealing and high-performing website that helps to elevate your brand and grow your business.

FAQs (Frequently Asked Questions)