Frequently Asked Questions

Explore our Frequently Asked Questions for comprehensive answers to common inquiries. Gain clarity and find the information you need to make informed decisions. If you have any additional questions, our team is here to assist you. Browse our FAQ section to discover valuable insights and solutions.

General

You will find answers to all general questions

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Billing

You will find answers to all of your questions about billing, pricing, and payment methods

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PMS

You will find answers to all of your questions about project management software

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White Label

You will find answers to all your questions about how we provide 100% white label solutions

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Value Additions

You will find answers to all your questions about the value additions we offer

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Process

You will find answers to all your questions about our processes

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General FAQ’s

Can I interview the resources?
Yes, we understand the importance of finding the right fit for your team. We facilitate interviews with the resources we provide, allowing you to assess their skills and suitability for your specific requirements. Just let us know your preferences, and we will arrange the interviews accordingly.
How are the resources selected for my agency?
We have a rigorous selection process in place to ensure that only the most qualified and experienced professionals are assigned to your agency. We carefully assess their technical skills, industry expertise, and relevant experience to match them with your specific agency requirements.
What if I am not satisfied with the allocated resources?
We strive to ensure client satisfaction and provide the best resources for your project. In the rare event that you are not satisfied with the allocated resources, we will work closely with you to understand the concerns and find a suitable solution. We can explore options such as replacing the resources or making necessary adjustments to ensure your satisfaction and project success.
How do you ensure the quality of the resources provided?
We maintain a high standard of quality by carefully vetting and selecting resources who possess the required expertise and experience. Additionally, we have regular performance evaluations and quality control measures in place to monitor the progress and ensure that the resources consistently deliver high-quality work that meets your expectations.
Can I scale up or down the resources as per my project requirements?
Yes, we offer the flexibility to scale up or down the resources based on your project needs. Whether you require additional resources to meet increased demands or need to adjust the team size as the agency evolves, we can accommodate these changes and provide the necessary resources accordingly.
What if a resource becomes unavailable during the project?
We understand that unforeseen circumstances may arise. In such cases, we have a backup system in place, allowing us to promptly provide a replacement resource with similar skills and expertise to ensure continuity and minimize any potential disruption to your project.
Can you hire professionals who aren't on the list?
Yes, absolutely! While our focus is on providing offshore IT dedicated resources, we understand that unique requirements may arise. If you have specific talent needs beyond our existing solutions, we can work closely with you to recruit and onboard the desired professionals. Our recruitment team will tailor the search process to identify and hire the right candidate who meets your criteria and aligns with your business objectives. Just let us know your requirements, and we'll assist you in finding the ideal candidate for your agency.
How many different time zones do you cover?
Our resources are currently available in the BST (British Summer Time) and IST (Indian Standard Time) time zones. We understand the importance of catering to different regions, and we are actively working on expanding our availability to include the EST (Eastern Standard Time) zone as well. This expansion will provide even more flexibility and convenience in collaborating with our dedicated resources.
What is the experience in years of the Professionals?
We offer resources with both 3 years and 5 years of experience. The prices displayed on our website are for the 3 years experienced resource.
Who is in charge of adding all the tasks to PMS?
The responsibility of adding tasks to the project management software (PMS) lies with the client or their designated representative. As the client, you have control over assigning and adding tasks within the PMS. However, to alleviate this responsibility, you can opt to hire our Client Account Coordinator Solution, where our dedicated coordinator will handle these tasks on your behalf, allowing you to focus on other important aspects of your business.
Can I get a free trial?
Yes, we offer a free trial for our solutions. It provides an opportunity for you to experience the value and benefits of our solutions firsthand. During the trial period, you can explore the features, assess the quality of our resources, and evaluate the suitability of our services for your specific needs. Contact us to discuss the details tailored to your requirements.

Billing FAQ's

Which currency are the prices on the website shown in?
The prices shown on our website are displayed in USD (United States Dollars), unless otherwise stated. This is the standardized currency we use for pricing our services.
What kinds of payment methods do you have?
We offer two convenient payment methods for your flexibility: credit card and bank transfer. You can choose to make secure payments using your credit card or opt for a bank transfer, whichever method is more convenient for you. Our payment process is designed to ensure a smooth and hassle-free experience.
What happens if I have to cancel before commitment period?
If you need to cancel before the commitment period, we understand that circumstances may arise that require a change in plans. We have a cancellation policy in place that allows for early termination. Please reach out to our team to discuss the specific details of your situation, and we will work with you to find a suitable solution and minimize any potential impact.
How do I request work and get updates on work in progress?
Event trading is an almost entirely new category of trading which allows users to trade on current events. Instead of trading on stocks like you would trade on events based on the information provided to you, based on the price decided by you. The events on which you can trade encompasses cricket, football, finance and current affairs. The events on which you can trade encompasses cricket, football, finance and current affairs.
How do I request work and get updates on work in progress?
Event trading is an almost entirely new category of trading which allows users to trade on current events. Instead of trading on stocks like you would trade on events based on the information provided to you, based on the price decided by you. The events on which you can trade encompasses cricket, football, finance and current affairs. The events on which you can trade encompasses cricket, football, finance and current affairs.

PMS FAQ's

How do I request work and get updates on work in progress?
On Stellites PMS you can easily create task and assign to developer. you can get update of task on comment so all task can be aligned of what comment/conversation is going on them.
Is my employee can add task in PMS?
With PMS effort we give one user ID for each package. You can request for more client ID for PMS so your employee can manage whole PMS just task creation as per permission you want to set for them.
Will I get notifications in email?
Client ID will be LinkedIn to your email id, and you will get email as per your preference. Cool thing is that you can reply to that email and that will be added as comment to direct that task.
Can I use my own PMS?
As Managed resource, Our PMS is complimentary. As per own policies many digital agencies use their own PMS, and we make sure that professional onboard fully on your PMS and work as per your process.
Is there a way to check project plan, resource plan and future planning?
Our PMS will have Gantt chart and many other reporting methods to check project progress, or more than one project progress and you can make future planning right from that screen.
Can I invite my client in PMS?
Our PMS is very flexible, if you want to invite your client and make something so they can see their only project progress.
Is there any way to do fast communication in PMS?
With PMS we also use Slack where you can professional will be there for any fast communication or quick call. You can use your own slack if you have already.
Can I make/do automation in PMS?
Our PMS is very big in terms of automation you can create automated task creation, updating or transition. You can discuss with resource coordinator they will create all automation, so you do not need to work that.

White Label FAQ's

Can I make resource to use my company email?
Yes, you can give credentials, or your company email and they will use that only for all work. They will not use their own email id for your work.
On staging server Can I make that staging domain should be only my selected domain sub domain?
Yes, If you are using our server to site creation you can point out your domain to that server then developer will create staging site using that domain.
What if client mail to developer?
Developer will work as per your instructions if you instruct to not reply on mail then they will not do anything. If you want that developer reply as your company support person, then they will reply as per that.
What will be Stellites email id of developer.
Stellites do not give Satellites' email id to developer. We give white labeled email id that can be used without knowing its Satellites' professional or not.
Can I make that developer use my name everywhere instead of them.
You can instruct anything as developer work for you. Developer use your name or their name or any other name.

Value Additions FAQ's

Where will I need to use for plugins?
We purchase plugins that mostly every website need to create fast or caching or something like that.
What if I have temporary more workload?
You can discuss with resource coordinator, We work with business relations so resource coordinators will try to manage in such a way that your workload can be handled by same professional or same position other professionals.
What benefits it will be as managed Resource?
Managed resource = dedicated developer + tool & packages + skill development + performance management.
What do I do to make sure QA is testing?
We will make sure that QA is working. We have created a process so QA will come before closing task to test.
Can I make specific automated report that I can send to client every end of the month?
Yes. You can discuss with resource coordinators, and they will create for you and automated so that report comes automatically.

Process FAQ's

Can I make task status as per my need?
Yes, we create task and whole process setup as per your need but if you want something else as task status then you can discuss with resource coordinator
Can I set weekly call with resource?
Yes. You can set weekly or daily standup call with developers as per your process.
Can I set future task plan approvals?
Yes, you can tell developer for that, and they will always take approval before working on task.
Can I make resource plans?
You can create resource plan or project plan in PMS.

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